We are delighted to offer our customers a variety of installation, training and support options. All of these options are coordinated through our partner, Certified eSupport (CES). Below is a table overviewing the provisions of each support plan. Further down are the specific support options which you can open and explore.
Logistics of support purchase and implementation: When you order a support option listed below, you will be contacted via email by Certified eSupport with all needed information.
Service Knowledge-base Assist Me Support Me Tier 1 Tier 2 Tier 3
$49/yr
$129/hr
$149/yr
$250/yr
$599/yr
$1099/yr
Live Chat Assistance
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√
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Knowledge Base Access
√
√
√
√
√
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Remote Desktop Support
√
√
√
√
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Product Tour and Overview
√
√
√
√
√
Annual Technical Support
√
√
√
√
√
Ticket Creation & Follow-up
√
√
√
√
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Callback Request
√
√
√
√
√
Installation Assistance
√
√
√
√
Traning Planning & Development
√
√
√
√
Personalized Online Training
√
√
√
√
Workflow Evaluation
√
√
√
√
Custom Software Configuration
√
√
√
√
Tailored Hardware Customization
√
√
√
√
Project Planning & Kick-Off
√
√
√
√
Custom Command Development
√
√
√
√
Post Implementation Measurment
√
√
√
√
Post Implementation Training
√
√
√
√
Remote Assistance
1-hour 1-hour
4-hours
8-hours
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Price: High to Low
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SKU
Assist Me Dragon Support
Personalized Support - Charged in 60 minute intervals
Ship To:
(add new)
yourself
$99.00
SKU: SRS-SUP-ASSIST
Optimize Me Dragon Support
Optimize your computer and speech software performance
Ship To:
(add new)
yourself
$99.00
SKU: SRS-SUP-OPTIMIZE
Support Me Dragon Support
One year access to support resources with 1 hour of personalized service
Ship To:
(add new)
yourself
$199.00
SKU: SRS-SUP-SUPPORTME
