SRS Logo
866-778-0524
Support
Navigate:  StoreFront / Support
We are delighted to offer our customers a variety of installation, training and support options.  All of these options are coordinated through our partner, Certified eSupport (CES).  Below is a table overviewing the provisions of each support plan.  Further down are the specific support options which you can open and explore.

Logistics of support purchase and implementation:  When you order a support option listed below, you will be contacted via email by Certified eSupport with all needed information.

Service Knowledge-base Assist Me Support Me Tier 1 Tier 2 Tier 3
$49/yr $129/hr $149/yr $250/yr $599/yr $1099/yr
Live Chat Assistance
Knowledge Base Access
Remote Desktop Support
Product Tour and Overview
Annual Technical Support
Ticket Creation & Follow-up
Callback Request
Installation Assistance
Traning Planning & Development
Personalized Online Training
Workflow Evaluation
Custom Software Configuration
Tailored Hardware Customization
Project Planning & Kick-Off
Custom Command Development
Post Implementation Measurment
Post Implementation Training
Remote Assistance 1-hour 1-hour 4-hours 8-hours
Support
Knowledgebase Dragon Support
In Stock
Knowledge-base Dragon Support - One Year
$49.00
SKU: SRS-SUP-KB

Assist Me Dragon Support
In Stock
Personalized Support - Charged in 60 minute intervals
$129.00
SKU: SRS-SUP-ASSIST

Support Me Dragon Support
In Stock
One year access to support resources with live chat and call back features
$149.00
SKU: SRS-SUP-SUPPORTME

Tier 1 Dragon Support
In Stock
One year of full support access plus 1 hour of one-on-one support
$250.00
SKU: SRS-SUP-TIER1

Tier 2 Dragon Support
In Stock
One year of full support access plus 4 hours of one-on-one support
$599.00
SKU: SRS-SUP-TIER2

Tier 3 Dragon Support
In Stock
One year of full support access plus 8 hours of one-on-one support
$1,099.99
SKU: SRS-SUP-TIER3
866-778-0524
Returning Customer?
Shopping Cart
 

The Shopping Cart is currently empty

eCommerce Solution by Nexternal