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We are delighted to offer our customers a variety of installation, training and support options.  All of these options are coordinated through our partner, Certified eSupport (CES).  Below is a table overviewing the provisions of each support plan.  Further down are the specific support options which you can open and explore.

Logistics of support purchase and implementation:  When you order a support option listed below, you will be contacted via email by Certified eSupport with all needed information.

Service Knowledge-base Assist Me Support Me Tier 1 Tier 2 Tier 3
$49/yr $129/hr $149/yr $250/yr $599/yr $1099/yr
Live Chat Assistance
Knowledge Base Access
Remote Desktop Support
Product Tour and Overview
Annual Technical Support
Ticket Creation & Follow-up
Callback Request
Installation Assistance
Traning Planning & Development
Personalized Online Training
Workflow Evaluation
Custom Software Configuration
Tailored Hardware Customization
Project Planning & Kick-Off
Custom Command Development
Post Implementation Measurment
Post Implementation Training
Remote Assistance 1-hour 1-hour 4-hours 8-hours
Productivity Support Package THUMBNAIL
In Stock
Productivity Support Package

Assist Me Dragon Support THUMBNAIL
In Stock
Personalized Support - Charged in 60 minute intervals
Average Rating: Positive Rating Positive Rating Positive Rating Positive Rating Positive Rating

Optimize Me Dragon Support THUMBNAIL
In Stock
Optimize your computer and speech software performance

Support Me Dragon Support THUMBNAIL
In Stock
One year access to support resources with 1 hour of personalized service
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