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We are delighted to offer our customers a variety of installation, training and support options.  All of these options are coordinated through our partner, Certified eSupport (CES).  Below is a table overviewing the provisions of each support plan.  Further down are the specific support options which you can open and explore.

Logistics of support purchase and implementation:  When you order a support option listed below, you will be contacted via email by Certified eSupport with all needed information.

Service Knowledge-base Assist Me Support Me Tier 1 Tier 2 Tier 3
$49/yr $129/hr $149/yr $250/yr $599/yr $1099/yr
Live Chat Assistance
Knowledge Base Access
Remote Desktop Support
Product Tour and Overview
Annual Technical Support
Ticket Creation & Follow-up
Callback Request
Installation Assistance
Traning Planning & Development
Personalized Online Training
Workflow Evaluation
Custom Software Configuration
Tailored Hardware Customization
Project Planning & Kick-Off
Custom Command Development
Post Implementation Measurment
Post Implementation Training
Remote Assistance 1-hour 1-hour 4-hours 8-hours
Productivity Support Package THUMBNAIL
In Stock
Productivity Support Package

Assist Me Dragon Support THUMBNAIL
In Stock
Personalized Support - Charged in 60 minute intervals
Average Rating: Positive Rating Positive Rating Positive Rating Positive Rating Positive Rating

Optimize Me Dragon Support THUMBNAIL
In Stock
Optimize your computer and speech software performance
Average Rating: Positive Rating Negative Rating Negative Rating Negative Rating Negative Rating

Support Me Dragon Support THUMBNAIL
In Stock
One year access to support resources with 1 hour of personalized service
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