This is our simplest support option and involves purchasing whatever you need in 1-hour increments. All of our formal support is done through our premier support vendor, Certified eSupport, and they know Dragon and speech recognition like no-one else. After purchasing this option, you will be contact by Certified eSupport to schedule your support.
Overview
Want a walkthrough of the installation process and a brief product overview? Or, know how to get started, but not familiar with some of the major features? Run into an issue you can’t figure out? No problem. This hour is all about you.
You saw the potential and made the investment. Now, we want to make sure that you get the most out of your speech solution. If that means installation, training, customization, or troubleshooting, we’ll take care of it—one hour at a time.
Support Options Include:
- Software installation and configuration
- A tour of your new product(s)
- Workflow customization
- Troubleshooting problem areas
- Tips and techniques for power users
- Staff training
- Custom template and command creation
- Network setup and configuration
The Details
Assist Me services were created to address our customers’ increasing need for smaller increments of highly-customizable technical support.
We support a diverse portfolio of speech solutions, including:
- Speech microphones
Analog and digital recorders
- Transcription equipment
- Dictation management software
- Speech recognition software
*Please note – we provide Assist Me technical support in hour-long increments only. That means you can purchase as many hours as you need, but they must be used in whole hour blocks, whether that’s a one, two, or three hour session.
Your Investment Should Pay Dividends
Proper installation, configuration, and usage are key factors for ensuring your speech hardware and software operates effectively. When you are able to make your investment do exactly what you need it to in exactly the way you need it to—without any hassle—you will see the productivity and convenience gains you were counting on. Things fall snugly into place. Life at work becomes a little less stressful. This is, of course, if you let our experienced team of elite technicians assist you.
This service gives you the one-on-one attention you deserve, empowering you to focus on business opportunities, projects, clients, and patients.
Our goal is simple: To enable you and your organization to record speech effortlessly, send it securely, transcribe it accurately, and deliver it in a timely manner.
Special Note: The Assist Me package is designed for a personal support for up to 60 minutes. You can purchase multiple packages at one time, or can come back and purchase further hour long packages whenever you want.
